Have you been looking for the right IT support provider to increase efficiency and productivity?

Simply Smart Technology is not just another IT support provider

Serving Chicago and the Midwestern United States. Our methodologies to computer technology management are designed and continuously improved – following the same principles and quality standards usually found exclusively in large-scale corporate environments.

As such, we are not only better structured than most of our competitors. We are also able to help you set a strategic direction for enhancing workplace productivity and efficiency with an optimized IT environment.

Why you should trust a CEO with a technical background to support your business

Founding Simply Smart Technology, Erin knew that most founders lack the necessary technical expertise to deliver superior IT performance. The support companies built by people with backgrounds in business school theory, heading marketing teams, running sales, or low-level technical support are either too focused on the business side of computer technology or miss the strategic big picture.

Simply Smart Technology is lead by a CEO with equal focus on technology, business strategy, and customer service - leveraging her exposure to corporate environments and expertise in leading large scale IT deployments.

Her vision and deep technical skills have proven invaluable for growing Simply Smart Technology from a single person consulting firm to a successful IT support provider with clients across the US. Our success can be measured by our high client retention rates, some of the highest in our industry, without locking our clients into multi-year, long-term contracts.

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technical assessment

We are at your disposal to listen to your needs and answer your questions about IT support, so do not hesitate to drop us a line today.

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Behind every successfully managed IT environment is a great team

An innate willingness to help

The essence of Simply Smart Technology is to assist your business in every possible way, from optimizing your IT environment to supporting industry-specific software and custom applications. And this includes taking the time to understand your unique processes and getting to know your people.

Always making clients the priority

Your business cannot wait. Every computer that goes down is not only a waste of time for you and your employees – that is also the risk of losing a customer or missing a business opportunity. You can count on the prompt and proactive support of our first-class technicians, both remotely and onsite, to prevent outages and minimize downtime.

Delivering optimal technology support

You are certainly not satisfied with average-quality work, and neither are we. Every member of our team is a great problem solver and strives for excellence. Because for us optimal IT support means getting things done. So when you call for help, you can rest assured that we do not quit working on your problem until it is 100% solved.

Simply Smart Technology

Erin Kelley

Owner & Lead Technologist

Erin held senior IT management roles for over a decade at world-class corporations, mainly in the financial services sector. Throughout her career, she approached technology with diligence and detail. And in 2009 she saw a need for IT support services targeted to small businesses but following the same structured model to serving large corporate clients.

She founded Simply Smart Technology later that year and grew the business organically focusing on satisfaction and retention. The company’s success comes from her vision for excellence rather than locking folks into long-term contracts – leading the company to achieve one of the highest retention rates in the industry.

Simply Smart Technology

Marcela Hernandez

Help Desk Manager

Marcela started with Simply Smart Technology as a help desk technician and quickly earned the title of help desk manager. Combining a Bachelor of Applied Science with a concentration in computer networking and a Bachelor of Business Administration, she is as business minded as she is tech savvy.

Her previous work experience involves providing desktop and network support to nonprofit organizations and small businesses. She always encourages the use of technology to deliver quality customer service and boost productivity.

Simply Smart Technology

Alex Wagner

Help Desk Technician

Alex graduated with a degree in Management Information Systems from Bradley University – where he cultivated his leadership and communication skills through various campus activities. He is currently a member of the Lambda Chi Alpha fraternity and has served as the Scholastic Chair and Executive Committee member for two years. He has also played club hockey for the University since 2013, captaining the team in his final year.

Before joining Simply Smart Technology, Alex worked for four years at a managed IT support provider located in the Chicago suburbs. During that time he was tasked with overseeing all computers in the network, managing their active directory of users, and assisting in all technology procurement. His hands-on experience in the areas of server management, network administration, and IT security helped him expand his programming, critical thinking, and creative problem-solving skills.

Thomas Zuk

Help Desk Technician

Thomas earned multiple awards and recognitions while obtaining a degree in Network Engineering and Security Computer and Information Sciences from DePaul University. He was on the dean’s list and has been a member of Upsilon Pi Epsilon and the National Society of Collegiate Scholars.

Thomas worked at the Geek Squad doing high-volume hands on break fix computer repairs during and after college. And in his free time, Thomas has been involved in multiple projects related to virtualization, network, and Amazon Compute Cloud.

Erick Darringon

Help Desk Technician


Our Next IT Support Hire

Are you passionate about IT and customer service? Do you want to join a stimulating work environment with opportunities for continuous learning and professional growth? We are looking for highly motivated and experienced individuals to join our ranks. Learn more about a career at Simply Smart Technology and how you can make a difference for dozens of small businesses every day.

Take a look at our career page and opening