Service Details

One service with
many components,
fully managed IT Support

We take care of your IT problems and your people with our approach that combines planning, prevention, cyber-security, and quick resolution as part of one all-inclusive IT support package.

Proactive Planning

Our first step when working with a new client is to identify outstanding issues and develop a plan to bring the IT environment up to best practices.

When a company moves from one provider to another, they have already identified that their IT environment is being under-managed.

We dive into the details, identify issues that can be quickly resolved without any extra cost and we fix those issue. We uncover complex problems and systematic issues and we put together a road map, including budget, for bringing the environment up to best practices.

Once we move the IT environment from issue prone and reactive to stable and proactive, we put in place a strategy for keeping IT current with best practices.

When the day-to-day issues are proactively managed, the business can focus on strategy and growth. We strategically recommend technology to help you further your business goals, short-term and long-term.

CIO Consultations

CIO Consultations

Stay on top of today’s ever-changing technology landscape with quarterly CIO consultations that include strategy definition, planning, and budgeting.
Cloud Storage Strategy

Cloud Storage Strategy

Evaluate your overall data storage and software strategy to leverage cloud offerings where there is a business benefit
New Technology Deployment

New Technology Deployment

We recommend the right technology with detailed configurations created according to the needs of your users and the software platforms used by your organization.
Reporting

Reporting

Get real-time visibility about the health of your IT operations with our custom reports which contain inventories, antivirus statuses, updates, and much more.
VoIP Phone Systems

VoIP Phone Systems

VoIP is a flexible and affordable way to manage your business communications across multiple locations with unified phone system.  We can help you select, deploy, and manage your VoIP phone system.
Custom Application Development

Custom Application Development

Our team of developers can support you design and code custom websites and applications according to your business requirements and on a defined budget.
Antivirus Protection

Antivirus Protection

Each workstation, desktop, and laptop we manage receives a licensed copy of our enterprise-class antivirus protection
Security Best Practices

Security Best Practices

Make sure your employees follow the best practices –e.g. using spam filters, identifying suspicious sources and programs, etc.– to minimize the risk of outage right from the start.
Industry Specific Software

Industry Specific Software

Your organization uses software specific to your industry and specific to your business.  Our team will work directly with the software tech support for your specific software applications.
Policy Management

Policy Management

We help you define policies to guide your employees about how to –and not to– use technology to maximize efficiency while preventing data breaches.
Computer Health Monitoring

Computer Health Monitoring

We install tools that monitor the health of each computer that we manage.  If  a problem is detected with the hardware or software of a system, we automatically receive an alert.
User Training

User Training

Educating users as we support their technology to help them work more efficiently.

Issue Prevention

We use the best available software on the market and proprietary tools to continuously monitor the health of your IT systems to prevent issues.

Our team is highly focused on cyber security for issue prevention.  We create policies to enforce best practices.

Every single workstation, desktop, and laptop that we manage is licensed with an enterprise-class antivirus that receives updates throughout the day.

Technology is only one half of IT support, supporting people is the other half. We educate and train users on how to effectively use their technology so they can learn how to prevent user generated issues.

Cyber-security & Data Protection

We consider access to our clients’ technology and data as a great responsibility in which every action should be guided by the highest level of ethics and a strong emphasis on security.

“Security first” is our motto and that motto drives every action we take.

One proactive step we take for all our clients security is patching known security vulnerabilities as soon as a fix is available. Our clients’ computers receive weekly operating system and application updates to patch known security holes as soon as a fix is published.

Keeping information and data safe with backups and offsite disaster recovery backups, to preserve out clients’ data in the event of accidental user action or unpreventable disaster.

Simply Smart Technology layers on security to our clients’ IT systems at the network perimeter, servers, and individual end-points. And beyond technology controls we work with our clients’ on user policies and user training that ensure everyone adopts the motto of “security first”.

Backups

Backups

Solid backups are critically important for any business.  We feel so strongly about backups that we provide enterprise-class backup software each managed server and a NAS backup device with RAID storage
Disaster Recovery

Disaster Recovery

Save time and money as we work with you to restore your data and files quickly when an unexpected issue occurs
Firewall Management

Firewall Management

Protect your IT environment against malware and prevent unauthorized computer access without slowing down the day-to-day work of your employees.
Network Security

Network Security

Establish preventative measures to keep bad traffic out and content filters to block the access to inappropriate websites and resources from your organization’s mobile and fixed technology.
Password Policies

Password Policies

Define security rules to strengthen your organization’s authentication process and ensure the use of strong passwords to minimize the risk of data breaches.
Patches and Updates

Patches and Updates

Stay ahead of system failures and cyber threats with the latest updates and patches – keeping your IT environment up to date, stable and secure.
Help Desk Services

Help Desk Services

Our local support technicians are ready to help and work on your technology problems as soon as you call – usually resolving requests on the first contact.
Network Administration

Network Administration

We ensure your IT environment remains reliable by managing all the aspects of your network connectivity – firewalls, routers, switches, and devices.
Remote Support

Remote Support

The fastest way to receive IT support for most problems. Our technicians can connect directly to the affected machine(s) and help your employees in real time.
Onsite Support

Onsite Support

Some issues are too serious to be fixed remotely. But the impact on your business should remain minimal, and our technicians are available to visit you onsite within an 8-hour window.
Server Administration

Server Administration

We install tools that monitor the health of each computer that we manage.  If  a problem is detected with the hardware or software of a system, we automatically receive an alert.

Quick Resolution

If you have employees working, chances are, so do we.

We have clients in Alaska and Florida and everywhere in between, so our help desk coverage is a 12 hour window that spans the business hours of the US time zones.

Our help desk hours are:
7:00am – 7:00pm Central
8:00am – 8:00pm Eastern
6:00am – 6:00pm Mountain
5:00am – 5:00pm Pacific

Beyond normal help desk hours, our clients’ can access IT support help outside of these business hours for emergency response to any critical issue.

Our IT support clients receive remote support for quick response, regularly scheduled onsite visits, and explicitly defined service level agreements to keep their IT environment working efficiently and their users happy.

Get in touch with us,
we are here to help