Our first step when working with a new client is to identify outstanding issues and develop a plan to bring the IT environment up to best practices.
When a company moves from one provider to another, they have already identified that their IT environment is being under-managed.
We dive into the details, identify issues that can be quickly resolved without any extra cost and we fix those issue. We uncover complex problems and systematic issues and we put together a road map, including budget, for bringing the environment up to best practices.
Once we move the IT environment from issue prone and reactive to stable and proactive, we put in place a strategy for keeping IT current with best practices.
When the day-to-day issues are proactively managed, the business can focus on strategy and growth. We strategically recommend technology to help you further your business goals, short-term and long-term.
We use the best available software on the market and proprietary tools to continuously monitor the health of your IT systems to prevent issues.
Our team is highly focused on cyber security for issue prevention. We create policies to enforce best practices.
Every single workstation, desktop, and laptop that we manage is licensed with an enterprise-class antivirus that receives updates throughout the day.
Technology is only one half of IT support, supporting people is the other half. We educate and train users on how to effectively use their technology so they can learn how to prevent user generated issues.
We consider access to our clients’ technology and data as a great responsibility in which every action should be guided by the highest level of ethics and a strong emphasis on security.
“Security first” is our motto and that motto drives every action we take.
One proactive step we take for all our clients security is patching known security vulnerabilities as soon as a fix is available. Our clients’ computers receive weekly operating system and application updates to patch known security holes as soon as a fix is published.
Keeping information and data safe with backups and offsite disaster recovery backups, to preserve out clients’ data in the event of accidental user action or unpreventable disaster.
Simply Smart Technology layers on security to our clients’ IT systems at the network perimeter, servers, and individual end-points. And beyond technology controls we work with our clients’ on user policies and user training that ensure everyone adopts the motto of “security first”.
If you have employees working, chances are, so do we.
We have clients in Alaska and Florida and everywhere in between, so our help desk coverage is a 12 hour window that spans the business hours of the US time zones.
Our help desk hours are:
7:00am – 7:00pm Central
8:00am – 8:00pm Eastern
6:00am – 6:00pm Mountain
5:00am – 5:00pm Pacific
Beyond normal help desk hours, our clients’ can access IT support help outside of these business hours for emergency response to any critical issue.
Our IT support clients receive remote support for quick response, regularly scheduled onsite visits, and explicitly defined service level agreements to keep their IT environment working efficiently and their users happy.