Simply Smart Technology, IT support, managed services

Are you looking for IT support for your business located in Chicago or the Midwestern United States?

I need IT support for my business, but I don't know what I am looking for.

Our news & learning page compares the different IT support service models and explains the frequently used terminology.

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I want an IT support consultation.

Our team is available to listen to your needs, answer your questions, and help you evaluate whether we are a fit.

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I want to know more about your services.

Our all-inclusive IT support package combines proactive planning and deployment issue prevention, and quick resolution.

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All your needs for IT support met in a single monthly agreement.

Computer technology should not distract you or slow down your operations at any time.

That is why we cover everything from planning to quick resolution with a focus on issue prevention and security - empowering you to focus on your core business.

Learn more about our services

Proactive Planning & Deployment

Issue Prevention

Information Security & Data Protection

Quick Resolution

We start with a plan

Our first step when working with a new client is to identify outstanding issues and develop a plan to bring the IT environment up to best practices.

When a company moves from one provider to another, they have already identified that their IT environment is being under-managed.

We dive into the details, identify issues that can be quickly resolved without any extra cost and we fix those issue. We uncover complex problems and systematic issues and we put together a road map, including budget, for bringing the environment up to best practices.

Once we move the IT environment from issue prone and reactive to stable and proactive, we put in place a strategy for keeping IT current with best practices.

When the day-to-day issues are proactively managed, the business can focus on strategy and growth. We strategically recommend technology to help you further your business goals, short-term and long-term.

We are vigilant about prevention

We use the best available software on the market and proprietary tools to continuously monitor the health of your IT systems to prevent issues.

Technology is only one half of IT support, supporting people is the other half. We educate and train users on how to effectively use their technology so they can prevent user generated issues.

We put security first

We consider access to our clients’ technology and data as a great responsibility in which every action should be guided by the highest level of ethics and a strong emphasis on security.

"Security first" is our motto and that motto drives every action we take. And a layered defense, or defense in depth, is the best practice secure IT environment.

One layer of security is a strong antivirus software on every computer endpoint. Included our IT support service is enterprise class antivirus software for every workstation, laptop, and desktop computer. The antivirus software is configured to talk back to our servers to retrieve intraday virus definitions and updates.

Another layer of security is patching known security vulnerabilities as soon as a fix is available. Our clients' computers receive weekly operating system and application updates to patch known security holes as soon as a fix is published.

Keeping information and data safe with backups and offsite disaster recovery backups, to preserve out clients' data in the event of accidental user action or unpreventable disaster.

Simply Smart Technology layers on security to our clients' IT systems at the network perimeter, servers, and individual end-points. And beyond technology controls we work with our clients' on user policies and user training that ensure everyone adopts the motto of "security first".

We are responsive to your business

Chances are, if you have employees working so do we.

We have clients in Alaska and Florida and everywhere in between, so our help desk coverage is a 12 hour window that spans the business hours of all timezones.

Our help desk hours are:
7:00am - 7:00pm Central
8:00am - 8:00pm Eastern
6:00am - 6:00pm Mountain
5:00am - 5:00pm Pacific

Beyond normal help desk hours, our clients' can access IT support help outside of these business hours for emergency response to any critical issue.

Our IT support clients receive remote support for quick response, regularly scheduled onsite visits, and explicitly defined service level agreements to keep their IT environment working efficiently and their users happy.

  • CIO consultations
  • Cloud storage strategy
  • New technology deployment
  • Reporting
  • VoIP deployments and management
  • Website / application development
  • Antivirus protection
  • Advice on best practices
  • Industry specific software
  • User education
  • Policy management
  • Remote monitoring
  • Backups
  • Disaster recovery
  • Firewall management
  • Network security
  • Password policies
  • Patches and updates
  • Help desk services
  • Network administration
  • Onsite support
  • Remote support
  • Server administration
  • Service level agreements

Five reasons why we stand out.

Selecting the right IT support provider is an important decision for the efficient operation of your business. But that is harder than it looks when there are tons of IT support providers to choose from. These five key differentiators make us the partner of choice on your path to growth.

1.
First-class
Professionals

Our team is exclusively composed of in-house technicians. No contractors. No temps. They are college educated, highly-qualified, and are interested in knowing your people and technology. Such combination of experience, skills, and personalized customer service enables us to get to the root of IT quickly and efficiently.

2.
Background
Diversity

The common qualities we look for in hiring are intelligence, skill, and attitude. And by hiring the best people for the job we end up with "accidental diversity." Our team members bring a variety of backgrounds and experiences to their role and working together we gain a broader perspective as a whole.

3.
Industry-specific
Expertise

Your industry has a specific set of software tools you rely on to run your business. And as a result, the demands of your applications require specific computer resources and configurations. We have a depth of experience in both working with industry specific software and recommending the right computer hardware for the job.

4.
On-budget
Guarantee

Our IT support service costs are fixed and predictable. You always know what to expect with our flat monthly fee. Other providers surcharge for a range of à la carte services like computer rebuilds, CIO consultations, or technology recommendations. Our comprehensive services address the end-to-end support needs of your business without nickel-and-diming you.

5.
No lock-in

We never lock clients into multi-year, long-term contracts – meaning that your risk remains low. But most importantly, we are confident that you will want you to stick with us over the long term for the quality of our optimal IT support and services.

Get in touch for a FREE
technical assessment

We are at your disposal to listen to your needs and answer your questions about IT support, so do not hesitate to drop us a line today.

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Listen to our clients

Improved system reliability and efficiency.
Simply Smart has greatly improved the reliability of our system and has made our entire organization more efficient. The on-boarding process was quick and painless, and the ongoing support we receive from the Simply Smart team is always timely, friendly and effective.
President and Artistic Director
High profile Chicago non-profit
Client since 2013
Highly competent, responsive, well organized, and cost-competitive.
We have found Simply Smart to be highly competent technically, very responsive, well organized, and cost-competitive — a winning combination in my book.
President
Engineering and construction industry association
Client since 2011
Extremely knowledgeable, flexible and responsive to our needs.
Simply Smart Technology provides a wide range of services that truly meet our needs as a small non-profit. The staff is extremely knowledgeable, flexible and responds to our needs very quickly. I highly recommend their services.
Executive Director
Workforce reeducation non-profit
Client since 2012

We deliver best-in-class IT support by partnering with the best

Simply Smart Technology takes a vendor agnostic approach to IT support. We support a broad spectrum of technology makers and recommend the best technology solution for the specific situation of each client.

Where it makes sense, we also partner with a wide range of industry leading vendors and leverage these relationships to get access to vendor provided training and discounts.